Shipping policy

Shipping Policy

At Springbok Foods, we take great care to ensure your order arrives quickly and in excellent condition. Please read our shipping policy below before placing your order.

Order Processing

Orders are processed Monday to Friday (excluding Queensland public holidays).

  • We aim to process orders placed on Monday to Thursday within 24 hours.
  • Orders received on Fridays, weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your location, the size of your order, and whether it contains ambient, refrigerated, or frozen products.

We offer:

  • Standard Shipping
  • Express Shipping (where available)
  • Frozen Boerewors (selected regions only)

Delivery availability depends on your postcode.

Delivery Timeframes

Estimated delivery times after dispatch are:

Location

Standard Delivery

South East Queensland

1–3 business days

Metro NSW & VIC

2–5 business days

Regional Areas

3–7 business days

WA, SA, NT & Tasmania

5–10 business days

 

 

These are estimates only. Delivery times may vary due to weather, carrier delays, public holidays or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout.

We may offer free shipping promotions from time to time. Any applicable free shipping threshold or promotional offer will be displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become active.

Authority to Leave

If you select "Authority to Leave" at checkout, you accept responsibility for the parcel once it has been delivered.

Springbok Foods is not responsible for loss, theft or damage after delivery has been completed.

Incorrect Shipping Details

Please ensure your delivery address is correct before completing your order.

If an incorrect address is supplied:

  • Additional freight charges may apply.
  • Delivery delays may occur.
  • If the parcel is returned to us, re-delivery costs will be the customer's responsibility.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of any damaged items and packaging
  • A description of the issue

We will assess the claim and arrange a suitable resolution where appropriate.

Delivery Delays

While we work closely with our delivery partners, once an order has been dispatched, delivery times are outside our direct control.

Springbok Foods is not liable for delays caused by:

  • Courier network disruptions
  • Severe weather events
  • Road closures
  • Industrial action
  • Natural disasters
  • Other events beyond our reasonable control

Shipping Restrictions

Certain products may not be available for delivery to all areas due to food safety or courier limitations.

If we are unable to fulfil your order to your location, we will contact you to discuss alternative options or provide a refund for the affected items.

Questions?

If you have any questions regarding shipping or your order, please contact our Customer Service team.

Email: online@springbokfoods.com.au
Phone: 07 5580 5299

 

We're always happy to help.